No company is 100% compliant. 

Not one.

Our data proves it: across 45M documents and 750K vendors, every portfolio carries hidden risk. illumend makes it visible, solvable, and profitable.

Every portfolio hides compliance failures. One in five policy lines fail. That’s 400 issues every day and more than 140,000 each year.


For financial leaders, those misses mean real money, uninsured claims, stalled projects, and premiums that jump 10 to 40 percent after a loss, per policy line.


You live in numbers. Here are ours. Over the last 15 years our data has shown us that:

1 in 5

1 in 5 policy lines fail compliance

400

400 failures uncovered every day

140K

140,000 failures every year

$1.4B

$1-4B in exposures identified

40%

Your risk in premiums spike 10-40% after a loss, per claim

Nobody understands insurance. With illumend, nobody has to.

Compliance has been all fine print and finger-pointing. Lumie protects revenue and keeps growth on track.

For financial leaders, insurance compliance is profit protection. The old model burns hours you already pay for, slows revenue flow, and leaves exposure unchecked.

Revenue flows sooner because Lumie walks partners through what’s needed, so projects start on time instead of waiting on paperwork.

Exposure is reduced because every vendor averages 2 compliance policy line failures. illumend flags those gaps before they trigger six-figure claims.

Audit stress disappears because Lumie keeps every document organized and ready to show.

Your team adds more value because Lumie takes on the repetitive tasks, freeing admins to focus on work that drives the business forward.

Compliance that pays for itself and then some

This isn’t theoretical ROI. It’s dollars your board will see.

Time Saved

Up to 70% fewer admin hours wasted. Equivalent to 1–5 employees, depending on third-party partnerships.

Faster Compliance

What took weeks now takes minutes. Accelerates revenue flow by starting projects sooner.

Claims Avoided

2M+ non-compliance failures flagged in our experience. Even 1% slipping through = 20,000 claims worth $1–4B in exposure.

Premium Protection

One claim can yield 20–40% higher premiums for years. If illumend prevents even one loss it protects hundreds of thousands at renewal.

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From burden 
to business advantage.

Lumie saves time, reduces risk, and frees your people to focus on what grows the business.

Less chaos. 
More momentum.

When compliance runs on autopilot, your team gets hours back to focus on growth, not red tape.

Lumie guides partners step by step, collects and reviews COIs automatically, and keeps operations moving. What used to take weeks now takes minutes. Every hour saved is another hour invested in growth.

Avoid the costs you never budgeted for.

One compliance miss can trigger a six-figure claim or a premium hike. Lumie keeps you ahead of the risks.

The biggest financial hits often come from the smallest misses, a lapsed policy, a missing endorsement, a claim that slips through. Lumie flags risks early, requests what is missing, and keeps proof ready for audits. The result is fewer claims, smoother renewals, and no surprise premium hikes.

Tech that makes your people shine.

We don’t replace admins. We give them superpowers.

Your team is sharp, but buried in repetitive tasks. Lumie standardizes processes across sites, surfaces compliance data in simple dashboards, and clears the grind. The result: finance and ops teams freed to focus on growth and strategy.

AI speed.
Lumie precision.

Our AI reads insurance documents like a pro, and Lumie translates every step into plain English.

Models trained on over 45 million insurance documents deliver precision in seconds. Lumie prompts the process forward, nudges third-party partners automatically, and guides your team through every change. You get AI efficiency with human-level oversight, accuracy, and confidence.

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We'll take you from blocker to builder... Guaranteed.

Try illumend risk-free for 60 days. Love it or your money back, no questions asked. We believe you’ll never want to go back.

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FAQ

COI tracking (Certificate of Insurance tracking) is the process of collecting, verifying, and monitoring insurance certificates from third-party partners to ensure they maintain required coverage levels throughout your business relationship. For CFOs, this matters because gaps in vendor compliance directly translate to financial exposure. If an underinsured partner causes damage or injury on your property, your organization becomes liable for costs that should've been covered by their policy.

By combining real time dashboards, COI tracking solutions, and COI management into property management workflows, companies replace manual processes with software tools that track expiration dates, confirm active insurance coverage, validate appropriate coverage, and boost compliance rates for reduced risk and operational efficiency while avoiding legal consequences, unnecessary risk, and costly liability while integrating with accounting software used across the property management sector.

Without systematic insurance tracking, you're essentially self-insuring against third-party risks across your entire supply chain. One incident with an underinsured contractor can trigger six-figure claims, emergency coverage purchases, or litigation costs. Modern COI tracking software transforms this from a paperwork nightmare into a quantifiable risk management control, giving you real-time visibility into coverage gaps before they become financial problems.

Organizations without automated COI tracking spend 40-60 hours monthly on manual data entry, certificate chasing, and spreadsheet updates, which is $30,000-75,000 annually in administrative costs alone. But the liability exposure is where costs escalate dramatically. A single incident with an underinsured vendor can trigger $250,000-500,000 in unplanned costs between emergency coverage, legal fees, and claim settlements your organization absorbs.

Insurance carriers also charge 15-25% premium increases when audits reveal poor certificate of insurance management practices. Add potential contract disputes, project delays due to compliance risks, and reputational damage when stakeholders discover governance gaps, and inadequate tracking becomes a material financial drain that justifies immediate investment in proper insurance compliance management systems.

COI tracking software delivers 60-75% reduction in administrative time spent on managing certificates, translating to $40,000-60,000 in annual labor savings for mid-sized organizations. By eliminating coverage gaps through automated notifications, you're removing potential liabilities that could cost 50-100 times your software investment in a single incident.

When brokers and carriers see systematic compliance management, you'll negotiate 10-15% better premium terms because you've demonstrably reduced their risk exposure. Most CFOs achieve full payback within 8-14 months, with ongoing annual benefits exceeding initial investment by 300-400% once you factor in avoided incidents, premium savings, and recovered administrative capacity.

A COI manager is specialized insurance compliance software that centralizes certificate collection, verification, and monitoring across all your third-party relationships. Instead of certificates scattered across email inboxes, everything lives in one system with clear status indicators. The platform automatically validates insurance documents against your specific requirements, flagging issues like insufficient coverage limits or missing endorsements before partners step on your property.

Manual tracking fails because it relies on someone remembering to check expiration dates and follow up consistently across hundreds of partners. A COI manager automates the entire COI tracking process, certificates are requested automatically, requirements are verified instantly, and renewal reminders escalate until compliance is achieved. When every certificate has been validated and you can prove systematic verification, you've built defensible due diligence that limits organizational liability.

Modern COI tracking software connects to your existing systems through API connections to ERP systems, contract management software, and vendor onboarding portals, automatically syncing partner data. When a new vendor is approved in your procurement system, the insurance tracking workflow triggers automatically, no manual data entry required.

At minimum, you'll achieve bidirectional data sync for vendor identification, contract details, and compliance status. More sophisticated implementations connect to accounting systems for invoice holds on non-compliant partners. Most industry-leading software platforms offer pre-built connectors for common systems, so you'll maintain your current workflow while gaining automated compliance verification that happens invisibly in the background.

Prioritize intelligent certificate verification that automatically validates insurance coverage against your requirements, coverage limits, policy types, and additional insured status, without requiring staff to become policy experts. Second, automated notifications with escalation workflows that pursue non-compliant partners systematically until compliance is achieved.

Look for vendor status reporting that integrates with procurement holds, preventing payments for non-compliant partners. You'll want real-time compliance dashboards that give you board-ready visibility into risk exposure across your supply chain. Finally, audit trail functionality that documents every certificate received and verification performed creates defensible due diligence records that protect the organization legally and support better insurance program terms.

COI tracking software creates centralized visibility across every third-party relationship simultaneously. Instead of discovering coverage gaps when incidents occur, you'll see real-time compliance status for every partner with clear indicators showing who's compliant, who's approaching expiration, and who's creating exposure.

Certificate of insurance tracking software monitors every policy automatically, sending renewal requests 30-60 days before expiration and escalating if responses aren't received. Rather than last-minute scrambles that delay projects, systematic tracking keeps partners continuously compliant. Partners receive clear requirements upfront, automated reminders before lapses occur, and straightforward submission processes, reducing administrative burdens for both your team and theirs.

Free COI tracking software handles basic certificate storage and expiration reminders, which works for managing a handful of low-risk partners. These tools digitize your filing cabinet but leave policy interpretation, requirement verification, and partner follow-up to your team.

Enterprise COI tracking software automates the entire compliance cycle. Sophisticated platforms automatically validate insurance certificates against your requirements, flagging insufficient limits or missing endorsements instantly. You'll get configurable workflows that pursue non-compliant partners and integrate with procurement systems to prevent work authorization for uncovered partners.

If you're managing 50+ relationships or working in high-liability industries, the labor cost of manual verification and risk exposure from human error quickly exceeds enterprise software costs. Enterprise platforms also provide audit trails, compliance reporting, and integration capabilities that matter when explaining risk management strategy to boards and carriers.

Frame the investment as quantifiable risk transfer. Present three numbers: the current annual administrative cost of manual tracking, quantified liability exposure from coverage gaps, and documented premium increases from poor compliance practices. When a software investment can help eliminate menial tasks and give you and your employees time back to do work that matters, the ROI case becomes self-evident.

Position COI tracking software as a governance control that demonstrates duty of care around third-party risk management. Reference audit findings highlighting gaps in your current approach, then show how automated insurance compliance management addresses those deficiencies. When operations sees accelerated onboarding, legal values the audit trail, and your broker confirms improved program terms, board approval becomes straightforward.

Insurance compliance management converts opaque third-party exposure into quantifiable, manageable risk that can be modeled and communicated to stakeholders with confidence. Instead of telling the board "we think our contractors are properly insured," you're presenting data-driven compliance metrics showing exactly what percentage of your supply chain meets requirements and what the aggregate exposure represents.

Systematic insurance tracking gives you leverage in insurance negotiations because carriers price based on perceived risk. When you demonstrate continuous monitoring and systematic vendor compliance verification, you're reducing their loss exposure, supporting 10-20% premium reductions. Most valuable is how proper compliance management ensures the risk transfer mechanisms you're paying for actually exist when needed, turning insurance compliance from paperwork into genuine balance sheet protection.