Insurance was never built to be your friend.
Confusing by design, filled with exclusions and loopholes, leaving over 90% of businesses underinsured. And most don’t even know it until a claim arrives.
For years, companies tried outsourcing certificate of insurance (COI) tracking to ease the pain. But outsourcing only treated the symptoms of endless emails, non-compliant notices, and wasted time.
We knew insurance compliance didn’t have to be this hard.
With illumend, it’s not.
We strive to remove the friction from insurance compliance and give businesses confidence to grow without hidden risks.
We envision a world where partnerships accelerate, risk fuels progress, and compliance is no longer a burden, but a bridge to excellence.
Our Founder’s Story
Kristen Nunery’s journey began the night her childhood home burned to the ground. The aftermath was worse. It led to years of battling with an insurance company that should have been there to help.
In the ashes, a broken system was exposed. One that confuses, delays, and abandons people when they need protection most. That moment became Kristen’s fuel to change the industry.
She founded myCOI to help businesses protect themselves from the same hidden risks her family once faced. Over 15 years, myCOI became the industry standard for insurance compliance—servicing millions of contracts, supporting 750K+ third-party partners, and reviewing more than 45M insurance documents. But, even with experts, the process was still slow, manual, and full of friction.
So Kristen built illumend to disrupt it entirely.
From tragedy to transformation, her mission has never wavered: to make insurance compliance simple, transparent, and built for the people it’s meant to protect.
That’s why we built illumend: the first AI-native insurance compliance platform.
With illumend, vendors can become compliant in minutes, not weeks. COI data is verified instantly, exclusions are surfaced before they become claims, and Lumie, our AI co-pilot, translates insurance jargon into plain English with clear next steps. Risk insights shift from reactive to predictive, helping businesses make smarter decisions before problems arise.
Other companies track compliance. We’re here to change it.
Here’s how:
- We make the impossible effortless.
- We lead with AI and bring you with us.
- We remove friction and fuel growth.
Early Access oversold by demand: 50 spots, 67 customers, filled in record time.
Preview Access is now open.
Waitlist Perks:
- Go hands-on with Lumie before anyone else
- Co-create future releases with your feedback
- Secure discounted launch pricing before it’s gone
- Priority spot to go live at launch
Meet the People Behind illumend
is powered by the experts who built myCOI, reviewed over a million COIs, and partnered with hundreds of companies across construction, property management, and manufacturing.
At the heart of illumend is a dedicated team of employees who build, innovate, and support our customers every day. We also rely on trusted third-party partners who extend our work, and we treat them as part of the team. We know partnerships are your backbone, and they are ours too.
Executive Leadership
Kristen Nunery
Chief Executive Officer
Lana Cathey
Chief Operation Officer
Jana Brost
Chief Strategy Officer
Ryan Alsman
Chief Financial Officer
Eric Lee
Chief Technology Officer
Innovators, risk experts, customer champions, and partners moving forward together.
