The Modern Insurance Compliance Platform

Lumie is an AI-powered insurance compliance platform developed by illumend that automates contract reviews, COI requests, and coverage verification. It reads contracts, extracts requirements, and guides partners through each compliance step. The system eliminates manual tracking and simplifies insurance compliance for teams and third parties alike.

Unlike manual or outsourced compliance processes, Lumie uses native AI to interpret contracts and match them to insurance coverage instantly. It provides real-time “yes,” “not yet,” or “fix this” decisions so everyone—from partners to agents—stays aligned. This automation replaces the confusion of spreadsheets, inboxes, and delayed communication.

illumend is built with native AI intelligence rather than bolt-on automation, allowing Lumie to understand context, identify risk, and manage renewals. Competing tools often rely on surface-level OCR or generic chatbots, while illumend integrates deep coverage understanding and proactive compliance management. It’s designed to keep businesses protected at the speed of modern operations.

Yes, Lumie by illumend integrates seamlessly with platforms like Procore and other business tools via open API. Getting started takes just three steps: upload your partner list, add insurance requirements, and import existing COIs. Users can even try illumend risk-free for 60 days to experience automated insurance compliance firsthand.

An AI COI tracking platform automates the entire certificate of insurance management process, from extracting contract requirements to monitoring renewals and flagging compliance gaps before they become problems. Unlike basic OCR tools that simply scan documents, AI platforms actually understand context. They interpret policy language, recognize key policy details, and make real-time compliance verification decisions without human intervention. For commercial property management teams and risk management leaders, advanced COI tracking software replaces manual COI tracking with insurance tracking software that manages the entire compliance process, automates certificate of insurance tracking, ensures compliance management across vendors, helps manage certificates accurately, enforces compliance requirements, and integrates with your COI tracking tool to manage compliance and insurance compliance management with greater efficiency.

When a third-party partner uploads their insurance documents, the AI instantly extracts insurance data like coverage limits, expiration dates, and endorsements. It compares these details against your insurance requirements, identifies missing coverages, and alerts both your team and the partner with clear next steps. No more manual data entry, endless email chains, or spreadsheet chaos.

AI transforms insurance compliance from reactive firefighting into proactive protection. Risk managers get instant compliance verification the moment insurance documents arrive. The AI automatically extracts insurance data, validates coverage against requirements, and flags issues before they create operational risks. What used to take hours per certificate now happens in minutes  with consistent accuracy that catches missing additional insured status, insufficient coverage amounts, or approaching expirations.

Risk managers gain real-time dashboards showing their entire vendor compliance status at a glance. When certificates approach expiration or fail to meet requirements, the system automatically notifies third-party partners with specific guidance. This proactive approach prevents the costly claims and liability exposures that happen when compliance issues go undetected.

When it comes to insurance review, no human can do what AI can as accurately or as quickly. Manual certificate tracking creates dangerous vulnerabilities that most organizations don't recognize until it's too late. Research shows 90% of spreadsheets contain errors, and when those spreadsheets control your insurance compliance, those mistakes translate directly into financial risks and legal liability. Expiration dates aren't tracked consistently, so renewals slip through the cracks. Missing endorsements, like additional insured status, go unnoticed until a claim happens.

The operational risks compound quickly. A project manager might approve work from a partner whose coverage expired weeks ago. Each scenario creates risk exposure that could result in costly claims, project shutdowns, or direct liability. Manual data entry also burns valuable time, teams spend hours chasing partners for documents and updating tracking systems.

COI tracking software prevents compliance gaps through continuous automated monitoring that catches issues before they create problems. The system conducts instant compliance reviews on every certificate and maintains real-time visibility across your entire partner network. When certificates approach expiration, the software automatically alerts both your team and third-party partners with clear guidance, sending proactive notifications 60, 30, and 15 days before expiration.

All compliance records live in one centralized system with complete audit trails. Risk managers can instantly see which partners are compliant, which certificates need attention, and where insurance coverage gaps exist. The software automates partner communication throughout the COI tracking process, when issues arise, partners receive specific instructions about what's missing and how to fix it.

AI COI tracking platforms handle the full spectrum of insurance documents needed to verify third-party partner compliance. The core document is the certificate of insurance, the ACORD 25 form that summarizes liability coverage. Comprehensive platforms also manage policy endorsements, additional insured endorsements, workers' compensation certificates, umbrella policies, and professional liability certificates. The AI automatically extracts key policy details from each document: coverage types, policy numbers, limits, deductibles, expiration dates, and certificate holders.

Beyond initial collection, these platforms track the entire lifecycle. When certificates approach expiration, the system requests renewals. When insurance requirements change, it automatically communicates updates to partners. Specialized solutions also maintain historical records showing coverage changes over time, critical for defending against claims.

Effective COI tracking protects your organization from financial risks that arise when third-party partners cause damage without adequate coverage. When a contractor's negligence results in property damage or injury, their insurance coverage should respond first. But if that coverage is insufficient, expired, or never included required endorsements, your organization may face direct liability for costly claims. COI tracking platforms ensure partners maintain required limits throughout your business relationship, not just when the contract starts.

Additional insured status is critical because this endorsement makes you a covered party under the partner's liability policy. Without proper verification, you might assume you're protected when the endorsement was never added. COI compliance also demonstrates due diligence if claims occur, courts look more favorably on organizations that maintained rigorous compliance records.

Modern AI COI tracking platforms offer seamless integration with property management systems like Yardi, project management tools like Procore, or internal ERP platforms. Certificate data flows automatically without manual transfers or platform switching. These integrations work through APIs and native connections that sync compliance records in real-time, eliminating duplicate data entry while keeping insurance tracking current across all systems.

Project managers see compliance status directly in Procore without logging into a separate platform. Property managers verify tenant insurance within Yardi's interface. Integration also enables smarter automation, your existing systems can trigger certificate requests when new contracts are created and generate compliance reports that combine insurance coverage data with operational metrics.

Specialized solutions eliminate the fundamental problems that make spreadsheet-based insurance tracking so prone to failure. Spreadsheets rely entirely on manual data entry, someone must type policy numbers, coverage limits, and expiration dates from each certificate. Research shows 90% of spreadsheets contain errors, creating direct risk exposure. Beyond accuracy issues, spreadsheets can't actively monitor anything. A certificate expiring tomorrow looks identical to one expiring next year unless someone manually checks the date column.

Specialized COI tracking platforms maintain centralized compliance records with complete audit trails showing exactly when documents were received and approved. While spreadsheets require someone to manually email partners requesting certificates and remember to follow up repeatedly, platforms handle all partner communication automatically and extract insurance data instantly upon upload.

AI COI tracking platforms compress what traditionally takes weeks into hours through automation at every stage. Partners receive automated requests with clear insurance requirements the moment they're added to your system. When they upload insurance documents, the AI extracts and validates insurance data instantly, no waiting for manual review. If issues exist, partners receive immediate feedback specifying exactly what's missing and how to fix it.

Organizations see compliance time reductions of 80% or more. A certificate collection process that might take 2-3 weeks through manual processes happens in 1-2 days with automation. Construction managers can verify contractor compliance within hours of contract signing. Property managers can process tenant insurance certificates the same day applications are approved.

AI COI tracking serves businesses of all sizes with different value propositions. Small businesses gain the fastest ROI because they're drowning in manual certificate tracking without dedicated compliance staff. If you're personally chasing contractors for insurance documents or your office manager spends hours updating spreadsheets, automation delivers immediate relief. Even managing 20-30 partners becomes overwhelming, that's 20-30 different expiration dates to track and dozens of potential compliance gaps to monitor.

Enterprises benefit from multi-tier approval workflows, custom integrations with existing systems, and sophisticated reporting. The key for smaller businesses is finding flexible solutions without enterprise pricing or long-term contracts. Built on 15 years of compliance expertise, the right platform delivers enterprise-grade automation without enterprise complexity.