How illumend's AI-Powered COI Platform Is Transforming Insurance Compliance for US Businesses
Certificate of Insurance management just got smarter. In a recent Authority Magazine feature, Kristen Nunery, CEO of illumend, reveals how artificial intelligence is disrupting traditional insurance compliance processes that have frustrated property managers, general contractors, and risk managers across the United States for decades.
The $2.5 Billion Problem AI Is Solving
The COI verification industry has long operated on manual processes—insurance brokers, compliance teams, and certificate holders spending countless hours chasing down expired certificates, deciphering complex insurance policies, and managing vendor compliance. Illumend's platform addresses what Nunery identifies as a massive market opportunity: streamlining insurance compliance for the millions of US businesses that require certificates of insurance from their vendors, subcontractors, and service providers.
From 15 Years of myCOI Expertise to AI Innovation
Building on the foundation of myCOI's established insurance tracking software, illumend represents the evolution of compliance technology. The platform introduces "Lumie," an AI-powered guide that translates insurance jargon into plain language, helping users understand coverage requirements without needing a background in commercial insurance or risk management.
For construction companies in markets like Texas, California, New York, and Florida—where complex subcontractor insurance requirements and stringent contractor insurance compliance regulations dominate—this translation capability is game-changing. Property management firms nationwide are discovering that AI can handle the tedious work of COI collection and verification, freeing their teams to focus on higher-value risk management activities.
Five Disruptive Innovations Reshaping Insurance Compliance
Nunery outlines illumend's key innovations that benefit businesses managing vendor insurance compliance:
Intelligent Automation: The platform automatically tracks insurance certificate expiration dates, sends renewal reminders, and flags coverage gaps—essential for general contractors managing dozens of subcontractors across multiple job sites.
AI-Powered Coverage Analysis: Lumie reviews insurance policies against specific certificate of insurance requirements, identifying deficiencies that could expose certificate holders to liability risks common in construction, property management, and facility services.
Simplified User Experience: By making COI management software intuitive and conversational, illumend reduces the learning curve for teams in industries from commercial real estate to healthcare facilities management.
Proactive Risk Mitigation: Rather than discovering insurance compliance issues after incidents occur, the platform alerts businesses to coverage problems before they become costly exposures.
Scalable Compliance: Whether managing ten vendors or ten thousand, the system handles insurance certificate tracking at any scale—critical for enterprise property management companies and large general contractors operating across multiple states.
Why This Matters for Your Business
For certificate holders across industries—from property managers in Chicago and Los Angeles to construction firms in Atlanta and Dallas—illumend's approach means fewer compliance headaches, reduced liability exposure, and more efficient operations. Insurance brokers serving these markets are finding the platform creates opportunities to add value for clients struggling with COI compliance challenges.
The intersection of artificial intelligence and insurance compliance represents more than technology adoption—it's about fundamentally improving how American businesses manage risk, protect their assets, and maintain productive vendor relationships in an increasingly complex regulatory environment.