Vision: myCOI seeks to eliminate confusion and complexity in insurance compliance and empower every professional, regardless of title or training, to confidently protect their organization. It envisions a world where compliance shifts from a hidden worry to a foundation of clarity, support and assurance.

Origin Story: myCOI was founded in 2009 by Kristen Nunery after her family experienced a devastating loss due to insufficient insurance coverage. What began as a tool to simplify insurance tracking grew into a mission to protect businesses from similar risks, leading to the creation of illumend in 2025. This AI-powered platform transforms compliance into a guided, user-friendly experience. Designed with non-experts in mind, illumend combines 15 years of deep insurance intelligence with empathy to make compliance clear and manageable.

myCOI is led by a team of experienced professionals with diverse backgrounds in entrepreneurship, technology innovation, people-first leadership, real estate investment and mission-driven outcomes, including:

• Kristen Nunery, Founder & Chief Executive Officer
• Jana Brost, Chief Operating Officer

myCOI is a category leader in third-party insurance compliance management, uniquely positioned at the intersection of deep industry expertise and advanced, purpose-built technology. Backed by more than 15 years of experience in insurance compliance, myCOI delivers a powerful platform that combines intuitive workflows, 
intelligent automation and industry-specific AI to streamline vendor oversight and reduce risk. What sets myCOI apart is its commitment to delivering compliance solutions that are not only effective, but also empathetic and easy to use to enable organizations to manage complex requirements with greater clarity, confidence and
control.

• Unified Compliance System: Centralizes the entire third-party insurance compliance process, from document intake to renewal tracking, on a single, streamlined platform.
• Audit-Ready Activity Log: Automatically records every action in a centralized dashboard, simplifying audit preparation and ensuring full transparency.
• Continuous Policy Monitoring: Tracks certificates for expiration dates, missing documents and policy changes to maintain uninterrupted compliance.
• Smart Task Automation: Automates repetitive tasks like reminders, issue flagging and status updates to save time for HR, admin, finance and ops teams.
• System Integrations: Connects seamlessly with popular project and property management tools to eliminate duplicate data entry and improve workflow efficiency.
• Vendor Self-Service Portal: Provides third parties with a centralized interface to upload COIs, respond to requests and track their compliance status in real time.
• Instant AI Document Review: Uses AI to analyze uploaded documents against insurance requirements and deliver actionable feedback instantly. Proactive Risk Alerts: Identifies and flags compliance gaps early with 
intelligent alerts, enabling teams to take guided action quickly.
• Scalable Architecture: Adapts to any organization size, from small businesses to large enterprises with thousands of vendors and complex compliance needs.

Since launching in 2009, myCOI has emerged as a trusted partner in the third-party 
insurance compliance management space.

• Compliance Responsibilities Fall on Non-Specialists: Insurance tracking often falls to HR, finance, operations and admin professionals with no formal insurance training. Without the right tools or expertise, these individuals carry a heavy burden, risking costly errors and delays.
• Manual Tracking Systems Hide Dangerous Gaps: Many teams still rely on spreadsheets, email chains and shared drives to manage compliance. These manual systems may appear organized but often result in missed renewals, expired policies and poor visibility, leaving companies vulnerable to legal and financial consequences.
• Insurance Requirements Are Complex and Inconsistent: Each vendor relationship and industry comes with different coverage types, limits and expiration terms. For non-specialists, interpreting and enforcing these 
nuanced requirements can be overwhelming, which can lead to inconsistent oversight and audit panic.
• Compliance Expectations Are Increasing: Legal teams, auditors and regulators now demand faster documentation, stronger evidence of due diligence and airtight compliance processes. This is driven by rising litigation, stricter enforcement and a growing ecosystem of vendor partnerships.