COI tracking for CFOs

The cheapest claim is the one you never pay for.

One in five policy lines we review fails. Every third-party partner averages two failures, and each one is an expense that hasn't arrived yet.

Lumie, the AI inside illumend, reads the endorsement against your contract and tells you which gaps are real.

Two inputs, one figure. Something you can take into a budget conversation without talking to us first.

illumend, from myCOI

16 yearsdoing this work
750,000+third-party partners in the myCOI network
45M+insurance documents reviewed by our team
2M+exposures caught before claims
What our own data shows

You live in numbers. Here are ours.

Sixteen years of reviewing certificates across the myCOI network.

  • 1 in 5policy lines fail compliance
  • 400failures found every day
  • 140,000failures every year
  • 2average policy-line failures per third-party partner

No company is 100% compliant. The question is whether you can see the part that isn't.

The cost of a failed policy line

A miss doesn't show up as a line item. It shows up three ways.

The claim you end up absorbing.

When a partner's coverage doesn't reach the loss, the cost doesn't disappear. It moves onto your books, along with the legal time to work out why.

The project that waits.

Work that can't start is revenue sitting still. Most of that delay is a partner who doesn't understand what's being asked of them.

The renewal conversation.

A loss follows you into the next renewal. So does a compliance program you can evidence. Your broker would rather present the second one.

illumend catches the gap. You save the project.

Portfolio visibility

A number you can take into a board meeting.

Lumie answers portfolio questions directly, so nobody builds a report to find out who's compliant.

Exposure, ranked.

Not an alphabetical list of everyone with a red dot. Lumie surfaces the partners whose gaps matter most, and names the policy line that failed.

The gap, in plain terms.

Most tools hand you a flag. Lumie tells you what your contract required, what arrived instead, and what it means if work goes ahead anyway.

Compliance as it stood on any date.

Lumie reconstructs what was on file the day of an incident. That's the answer your counsel asks for. Most teams can't produce it.

The business case

Compliance that pays for itself, and then some.

Hours your team gets back.

Lumie handles collection, review and follow-up. Your team stops chasing documents and starts working on the business.

Projects that start on schedule.

Lumie walks your partners through what's needed, in language they understand, so the paperwork stops being the thing holding up the start date.

Claims that never arrive.

Every gap Lumie finds is a claim that doesn't get argued about later.

A renewal you can evidence.

Every request, every review and every decision is on file, so the program you describe to your broker is one you can show.

Run the numbers on your own portfolio

Our ROI calculator takes your partner count and your admin hours and gives you a figure you can take into a budget conversation.

The part buyers worry about

Your third-party partners will thank you.

Your partners get a one-time link, a plain-language explanation of what's missing, and a way to hand it straight to their agent. No account. No password. No guessing what you meant.

So certificates come back in days instead of weeks, your team stops chasing, and the partners you depend on keep saying yes to the next job. Good subs are hard to find. This is one less reason to lose one.

Compliance where your team already works

Compliance status belongs in the system that holds the money.

illumend connects to the project management, ERP and accounting systems your teams already run, so compliance status lands on the record your people are looking at. In some systems it can gate a payment directly.

See exactly what syncs
COI tracking software, answered

Questions finance leaders ask.

COI tracking is collecting, verifying and monitoring certificates of insurance from the third-party partners you work with, so their coverage is current and actually meets what your contract requires. It sits with finance because the exposure it controls is financial. When a partner's policy doesn't reach a loss, your organization absorbs the cost, and that arrives as an unbudgeted expense rather than a compliance problem.

Risk transfer. You buy contractual risk transfer every time you require a partner to carry coverage, and insurance compliance is the check that the transfer exists when you need it. Without verification you're carrying the risk you thought you'd moved, and you find out at claim time.

Three numbers, all of which you already have. The hours your team spends collecting and reviewing certificates. The number of third-party relationships you're responsible for. The share of those relationships whose coverage nobody has checked against the contract. Our ROI calculator turns the first two into a figure, and the COI Reality Scorecard gives you a read on the third.

illumend is priced per organization, based on how many third-party relationships you track and which modules you use. There's no per-seat charge and no cost to your partners. Pricing across the category varies widely, from per-vendor monthly rates to enterprise agreements, so compare on total cost for your partner count rather than on headline rate.

A certificate tells you coverage exists. An endorsement tells you whether it covers you. Additional insured status, waivers of subrogation, primary and non-contributory wording: none of it is proven by the certificate alone. Lumie reads the endorsement against your contract, which is where the expensive gaps hide.

Yes, in the systems that hold the payment. Where illumend connects to your accounting or project system, a partner's compliance status can sit on the vendor or subcontract record and gate payment from there. That's the control most finance teams are trying to build by hand.

Your broker knows insurance, and your broker is not inside your contracts, your project schedule or your payment run. Broker-managed tracking usually means a service sitting on top of someone's software, with the review quality and the turnaround set by the agency's capacity. illumend puts the review, the follow-up and the status in one place your team can see, and your broker stays where they add most value.

No. Lumie takes the repetitive part, which is collection, review, chasing and renewals. People handle exceptions and judgement calls, and illumend's insurance experts handle the edge cases Lumie flags. Teams typically move the same headcount onto work that needs a person.

Construction, commercial real estate, retail and franchise, utilities and water, government, manufacturing and transportation. The compliance problem is the same shape in all of them. What differs is the systems it has to connect to and the coverage lines that matter.

Yes. illumend is the platform from myCOI, the company that's been doing insurance compliance since 2010. myCOI Central is still supported. If you've been searching for myCOI, you're in the right place.

Stop guessing what your certificates cover.

Book a demo and we'll walk your portfolio. Or run the ROI numbers first and bring us the figure.